Terms of Service

These terms govern your use of the Zen Developers website at zendevelopers.co.uk and any services you engage us to provide. By using the site or confirming a project with us, you accept these terms. We may update them from time to time; the latest version will always be published here.

Zen Developers designs and builds websites, internal systems, and related digital products for businesses. Every project is agreed in writing — typically by email or a formal proposal — before work begins. Specific project terms, scope, timelines, and fees are set out in that agreement and take precedence where they differ from these general terms.

Quotes are valid for 30 days unless otherwise stated. We usually invoice in stages: a deposit before work begins, milestone payments during the project, and a final balance before launch. Deposits are non-refundable once work has started. Late payments may delay delivery and may incur interest at the statutory rate.

To deliver on time, we need timely access to information, assets, feedback, and third-party accounts (for example domain, hosting, or API credentials). Delays caused by missing client input may affect timelines and costs. You warrant that any content, images, or branding you supply do not infringe third-party rights.

On final payment, you own the bespoke design and code we create specifically for your project. We retain the right to reuse general techniques, frameworks, utilities, and know-how developed across projects. Third-party tools, libraries, stock assets, and platform services remain subject to their own licences.

We treat your business information and project details as confidential. We will not share them publicly or with third parties without your permission, except as necessary to deliver the project or as required by law.

We carry professional indemnity and public liability insurance appropriate to our work. Our total liability for any claim is limited to the total amount paid by you for the project giving rise to the claim. We are not liable for indirect, consequential, or lost-profit damages. We do not guarantee uninterrupted website availability, search engine rankings, or specific business outcomes.

Where we provide hosting or ongoing support, the scope, response times, and fees are set out in a separate agreement. We aim to keep sites online and secure, but we cannot guarantee 100% uptime. We recommend that all clients maintain their own backups and renewal reminders for critical services.

Either party may end a project by giving written notice. Work completed and paid for up to that point is yours. Any outstanding fees for work already delivered become due immediately. The deposit covers early-stage work and is non-refundable.

These terms are governed by the laws of England and Wales. Any dispute will be resolved in the courts of England and Wales.

Questions about these terms? Email info@zendevelopers.co.uk or call 07387 979 493.